Privacy Policy

This Privacy Policy describes how Dispatchino ("we," "us," or "our") collects, uses, and protects information when you use our platform, including our web application, browser extensions, and related tools (collectively, the "Service").

If you use the Dispatchino browser extension, additional extension-specific disclosures apply and are described in our Chrome Extension Privacy Policy.

By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, do not use the Service.

We primarily collect information that you voluntarily provide to us through the Service. In some product flows, including supported browser extension workflows, we may also receive information from third-party pages or systems that you choose to connect to or use with Dispatchino.

The types of information you may provide include:

• Account Information: Your name, email address, and organization details provided during registration.
• Load and Shipment Data: Information about loads you submit to the Service, including pickup and delivery locations, vehicle details, your pricing preferences, and shipper information.
• Communications: The content of messages sent and received through the Service on your behalf, including SMS communications with brokers and other parties.
• Business Information: Company details and other business-related information you choose to provide.

When you use our browser extension, any data submitted to the Service is initiated through your own authenticated browser session and handled as described in our Chrome Extension Privacy Policy.

We use the information you provide to:

• Provide, operate, and maintain the Service.
• Facilitate communications and negotiations on your behalf, including AI-assisted interactions.
• Improve and enhance the Service, including the quality of AI-generated responses and features.
• Respond to your inquiries and provide customer support.
• Comply with legal obligations and enforce our Terms of Service.

We use third-party service providers to help us operate the Service. These providers may process your information solely on our behalf and in accordance with our instructions for purposes such as authentication, hosting, communications delivery, observability, and AI-powered features.

We select service providers that maintain appropriate data handling practices.

We do not sell, rent, or share your personal information with third parties for their marketing or advertising purposes.

We retain your information for as long as your account is active or as needed to provide the Service. Upon termination of your account, we will delete your data within a reasonable period, unless we are required by law to retain it for a longer period.

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

We use essential cookies strictly for authentication and session management. These cookies are necessary for the Service to function and cannot be disabled.

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and disclose about you.
• Request deletion of your personal information.
• Opt out of the sale of your personal information. We do not sell your personal information.
• Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us at legal@dispatchino.com. We will respond to verifiable requests within 45 days.

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy, contact us at legal@dispatchino.com.